Refund policy
What happens if something is not right with your subscription.
Raising a problem
If the service is not working as described, contact support first. Most problems are a player setting or a connection issue and can be resolved without any need for a refund.
Refund terms
The specific refund window and conditions that apply to your purchase are to be confirmed by the business and stated here before this page is published. This site deliberately advertises no refund promise that has not been set.
What is not refundable
Problems caused by your own internet connection or hardware, and requests made after a subscription has been used for a substantial part of its term, are typically outside a refund. The confirmed terms above take precedence.
Statutory rights
Nothing in this policy removes any consumer rights you have under the law that applies to you.
Contact
Questions about this policy can be sent to the team. Call or message +44 7868 240819.
Last updated: October 12, 2026