Choosing a subscription
Working out which length and how many connections suit your household, before you spend anything.
Customer support
Tell us the device and what you are seeing, and we can usually narrow a problem down quickly.
What we can help with
Device setup
Installing a player and entering your details on any supported device, step by step if needed.
Account and activation
Questions about your details, when a subscription starts, and what to do if something has not arrived.
Playback troubleshooting
Buffering, a channel that will not load, or picture quality that is not what you expected.
Payment and renewals
Payment questions, renewal timing, and changing your plan at the end of a term.
Try this first
In this order — it clears most playback problems before you need to message anyone.
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Restart the player
Close it fully and reopen it. This clears more problems than anything else on the list.
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Check the connection
Try a wired connection if you can, or move closer to the router. Test another streaming app to see whether the problem is the line itself.
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Lower the quality
Most players let you pick a lower stream quality, which is more watchable than a higher one that keeps stopping.
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Reinstall the player
Re-entering your details in a fresh install rules out a corrupted channel list.
Still not working?
Tell us the device, the player and what you see on screen, and we will take it from there.
Or call +44 7868 240819